Why my form is not function in my facebook fan page?

  • Profile Image
    GPGBusiness
    Asked on August 14, 2014 at 08:51 PM

     

    I installed the form of JotForm and was running fine.
    But now this is what I see when I click to access the form on my fan page:

    04 Not Found

     

    form/ requested file not found!

     

    Useful tips to get out of here: Check your spelling and retry Report this in our support forum Give us a shout on our social media pages

     

    What is the problem and how can we fix it?

     

  • Profile Image
    Welvin
    Answered on August 15, 2014 at 12:44 AM

    Hi,

    Please try to remove the current tab and add it again. Settings > Apps > Jotform (Edit Settings) > Remove option:

     

    We have a guide on how you can properly add the tab to your Facebook fan page. Check this: https://www.jotform.com/help/22-Adding-Form-to-Facebook-Pages

    Thank you!