What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    User cannot unselect answer in current matrix field

    Asked by capitalfund on August 14, 2014 at 09:14 PM

    if you select let's say 3 answers then want to unselect one of them the form will not let you, it stays selected

    using IE and firefox to test

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    JotForm Support

    Answered by Welvin on August 15, 2014 at 01:31 AM


    Radio button is designed to work like that. You may consider using Checkbox type instead if you want to allow someone to select and uncheck options:


    Thank you!