What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Electroinc Signature Pad

    Asked by MissyCollins on August 15, 2014 at 09:29 AM

    We are trying to use the electronic signature pad "Epad" to sign our documents and my form is is not seeing the epad. Can you tell me how to incorporate the "Epad" to my jotform?

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    JotForm Support

    Answered by Kiran on August 15, 2014 at 11:22 AM

    As I checked the form on my PC, it seems to be working fine. 

    It seems the issue is with browser cache. I request you to clear the browser cache by following the steps provided in http://www.wikihow.com/Clear-Your-Browser%27s-Cache. You may also try on a different browser to see if the issue is resolved.

    Please get back to us if you need further assistance. We are happy to assist you.