We received email that our account had reached its limit and would be disable today at 12pm. We removed the file, will we still be disabled?

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    Asked on August 15, 2014 at 10:22 AM

    We were unaware someone was submitting a file large than 100mb. We deleted the file. Will we still be disabled if we don't upgrade?

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    Answered on August 15, 2014 at 11:30 AM


    I checked your account and it appears you have already removed the files causing you to be over limit.  The downgrade is no longer pending and you should have no issues with your account or your forms.  Your account will not be disabled as long as you keep removing the files that cause you to go over.

    Please let us know if you have any further questions and we will be happy to help.

    Thank you for using JotForm!