- trektheparksAsked on August 15, 2014 at 11:27 AM
- JotForm Support ManagerJeanetteAnswered on August 15, 2014 at 11:55 AM
Welvin is not online yet, but we are ready to assist you.
I found a yearly subscription for your account Order: INT140814-8965-98616
Do you want to cancel it and get a refund so your account will get back to free? Please confirm and we will gladly asisst you.
- trektheparksAnswered on August 15, 2014 at 12:39 PM
I want to cancel the $90.00 yearly Premium Account and DOWNGRADE to the $9.95 monthly account.
Can you change the account to a monthly at $9.95 and refund $80.05 ?
IF NOT please refund of my $90.00.
AND then I will re-signup for the $9.95 monthly.
- JotForm Support ManagerJeanetteAnswered on August 15, 2014 at 01:22 PM
I've made the switch from Premium yearly to Premium monthly as per your request. The system made an automated refund of $89.75 and charged to you $9.63 back again.
- trektheparksAnswered on August 15, 2014 at 01:27 PM
Thank you Jeanette for your assistance regarding our account.
However, I do not see a charge BACK (credit) of the $89.75 indicated in our account billing section. When will I see this credit?
I DO see the new charge of $9.63 reflected in our billing area.
However, My bank credit card account now indicates 2 charges: $90.00 and $9.63. NO CREDIT of $89.75.
Will a separate CREDIT for the $89.75 be processed to my credit card?
- JotForm SupportdavidAnswered on August 15, 2014 at 03:55 PM
It usually takes about 5-7 business days for the refund to be reflected in your account as it must be processed through the payment processor and your credit card company. Yes, the credit for $89.75 will be refunded back to your credit card.
Please let us know if you have any further questions and we will be happy to help.
Thank you for using JotForm!