What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form shutting down?

    Asked by Craig Chrisman  on August 15, 2014 at 12:59 PM

    I keep getting emails stating that we have reached our quota of 100 form submissions per month and then you shut it down. Funny thing is that we never get more than 5 per month. Problem is that we get calls from customers saying that they cant get our form to work. Can you prove to me that we have been getting over 100 submissions per month? If so, something is wrong as we are not getting them.

    Emails Submissions problem then
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    JotForm Support

    Answered by Kiran on August 15, 2014 at 03:36 PM

    Please see the screenshot below with the number of subscriptions received.

    I think the other form Gift Card Box Quote is receiving a lot of submissions. Please review these submissions on the form to see if the upgrade warning is right.

    Please get back to us if you need additional information. We are happy to assist you. Thank you.

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    Answered by vatech33 on August 18, 2014 at 08:11 AM
    Thanks. I have looked through all of the submissions and 99% are spam. It looks like somehow computers from crapy online stores have found our site and used our form to send us spam sales junk. How can we get rid of it???


    I have contacted 1 of the companies and told them to stop, but we all know how far that will go.

    Craig Chrisman
    Vice President
    Prestar Packaging, Inc.
    Phone 540-382 7051
    Fax 540-382-7188
    www.PrestarPackaging.com
    Prestar Packaging Logo Adobe Systems
    Check out our new division www.CreativeCarding.com
    100% Made in America, and from Recycled Materials
    Creative Carding Gift Card Boxes are U.S.Patent # 8,474,619 protected and all material pertaining to our Gift Card Boxes is Copyright protected.

    ...
  • Profile Image

    Answered by jedcadorna on August 18, 2014 at 10:12 AM

    Hello Craig,

    Thank you for letting us know that this has been caused by spam messages. There's a settings that will allow you stop or filter spam messages, but your question has been moved and will be answered in this thread http://www.jotform.com/answers/417416.

    I can confirm that some of the messages were spam. I have reduced your submission count so you can use your form again, but your other question will be answered on a separate thread as we only keep single topic per thread.

    Thank you for your understanding.