Thank you page redirection is not working on embedded website

  • Profile Image
    Classic Tattoo
    Asked on July 13, 2022 at 10:36 AM

    I've done this and it works swimmingly from the jotform site. I used the condition option as one artist does not actively take bookings, so when they select her name, the rest of the form hides and the only option is to submit, which then redirects to her mailing list. However, now that I've successfully embedded this form on our shop website, the redirect to the mailing does not work, it simply pulls up a blank page.

    This is a re-post of a comment on Change Thank You Page URL Based on a Condition

  • Profile Image
    Answered on July 13, 2022 at 12:00 PM

    Hello Classic Tattoo,

    Thanks for reaching out to Jotform Support. Are you referring to your Appointment Request Form? I suggest using the iFrame embed code when putting the form into your website. The code is located on your form builder. Let me show you where:

    • In Form Builder, click on the Publish Tab, and on the Embed option on the left side of the screen.
    • Select iFrame and use that code into your website.

    For context, using the iFrame code ensures that no conflict will occur between your website's scripts/code and the form's. If the same thing happens again, please share your website link with us and allow us to make a test submission directly on your live form. Keep us updated and let us know if you need any more help.