Unable to Save Form

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    lshad24
    Asked on September 01, 2011 at 03:11 PM

    I am trying to add conditional statements to the admin portion of my form; however, if I do, the form will not save.  How do I resolve? I am basically trying to hide 5 fields on the form until the admin puts in the correct password.

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    NeilVicente
    Answered on September 01, 2011 at 03:26 PM

    Hi,

    May I know the name of the form you're having problems with? What exactly is happening when you try to save the form? Do you get any error message?

    Try clearing your browser's cache and see if it makes any difference. Click the link below to learn how to do it:

    http://www.wikihow.com/Clear-Your-Browser%27s-Cache

    If clearing the cache does not help, kindly try using a different browser then let us know if the problem still persists. Thanks!


    Neil

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    lshad24
    Answered on September 01, 2011 at 04:15 PM
    Hi Neil,I have tried both firefox and safari. Cleared cache as well. It is the AI observation request form.



  • Profile Image
    NeilVicente
    Answered on September 01, 2011 at 04:21 PM

    What exactly is it that you're trying to do with the form? Is the problem about saving conditions or what? What are the exact conditions that you want to implement?

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    lshad24
    Answered on September 02, 2011 at 09:28 AM

    Neil,

    I am trying to resolve a long standing issue with a form workflow.  I found a solution you gave another user and am attempting it for my form.  My workflow is as follows:  teacher requests an appointment for a class observation.  The teacher provides up to three preferred dates.  When the form is submitted, I want a notification to be sent to our coordinator who will determine which of those dates can be accommodated by our staff.  The coordinator will respond to the teacher with the date of the observation and the name of the staff member who will do the observation.  An added bonus would be to add this confirmed date on a calendar report view for all my staff to see.  I believe the edit link function will work for this. 

    What I added to the form were several fields that will be shown only after the coordinator puts in the correct password.  When I add the appropriate conditions for this, the form will not save.  The conditions are: show field when staff use only field equals to "password".  I have a similar condition for each of the fields in the administrative section of the form.  I tried again today and the form will not save.  I have other conditions for this form that worked just fine. 

    **Note
    I can eliminate this altogether if jotform would allow others to edit submissions.  This would actually be my preferred method of handling this workflow.  I could then just allow user submissions normally and give the direct link to the submissions page to my coordinator so that she can see/edit all submissions easily.  I know that many jotform users have requested this and hope that the developers would make this a priority.  Many of us create forms for other folks and need a way to allow them to edit their own form submissions easily.  This basic addition would allow much needed workflow capabilities.  I am open to any solution I have yet to think about. 

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    NeilVicente
    Answered on September 02, 2011 at 10:50 AM

    Hi,

    I mistakenly gave you links to enable JavaScript in a web browser, not clear its cache. Sorry for that.

    Anyway, I don't really want to say this but I can't believe some conditions can actually prevent a form from getting saved. Are you sure you have tried other browsers - especially Chrome and Firefox? What is the browser that you are currently using?

    Would it be possible to attach here a screenshot of the condition that you're trying to create so I can create it myself?

    Or much better, give me the link of the 'solution I gave to another user' so I can get the gist of what you're trying to accomplish.


    Neil

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    lshad24
    Answered on September 02, 2011 at 10:56 AM

    I thought I added the link before. Sorry.  Here is the thread:

    http://www.jotform.com/answers/31083-How-can-I-send-a-partly-completed-form-for-my-techs-to-complete-and-submit-once-work-is-complete

  • Profile Image
    NeilVicente
    Answered on September 03, 2011 at 03:13 AM

    Hi,

    I apologize for the delayed response. After extensive testing, I found out that your form has conditions that are causing a conflict with the scripts in the form builder, rendering it unable to save changes when a new condition is added.

    This is the condition which I am talking about:

     

    Below is a screenshot of a better version of this condition which also prevents any conflict in the form builder scripts:

     

    I have implemented this change to all the other conditions in my cloned form and it worked perfectly without any problems at all. Feel free to import this clone to your account for your convenience. Click here to learn how to import an external form to your account.


    Neil

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    lshad24
    Answered on September 04, 2011 at 08:22 AM

    Neil, That indeed fixed the saving issue.  I am seeing another issue with this form though.  Once the form is submitted by the user, a notification is sent to the coordinator who will use the edit link function to make the necessary changes (confirm date, assign staff, etc.).  On my test, I added this info, then clicked submit.  On my submissions page, the info that I added can be seen; however, only one field that I edited is filled in the email notification.  Why didn't all the edited changes get sent?  Is there another way I can accomplish what I am trying to do?  To reiterate my workflow:

    The user fills in form --> notification is sent to coordinator -->  coordinator schedules appointment, and assigns staff to the job --> these details need to be sent back to the user (it would also be great to add this date to a calendar so the staff can see the scheduled appointments.) 

    Is what I am trying to do beyond the capabilities of JotForm?  It seems most of my workflow issues would be solved if only JotForm would permit us to allow other people to edit directly in the submissions page (via Public View).  This is still my preferred method as I have to add similar functions to two of my other forms. 

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    NeilVicente
    Answered on September 04, 2011 at 05:29 PM

    Hi,

    It looks like the notification e-mail was edited before the new fields were added, that is why the current status of your form does not reflect in the e-mail, i.e., some fields are missing.

    Whenever an e-mail alert is edited, it will be flagged as "dirty" by the form builder and will no longer be updated each time you add or remove fields. In situations like yours, re-creating the notification will work most of the time because a newly created notification will always display the updated fields in a form. Delete your existing notification first then create a new one.

    As for sending back details to the users, I am sorry but that has to be done manually because e-mail alerts (notification/autoresponder) will only be triggered when a new submission is made and not when a submission is edited.

    You can have the submissions display in a calendar report. Click here to learn how to create a calendar report for your form.

    I agree that your workflow issues can be solved if there is an option to edit submissions publicly. Unfortunately, that feature request has taken a backseat in our developers' todo list since they have other important things to prioritize. We will let you know once it is changed.

    Thanks!

    Neil