What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Pay by PayPal Pro and receive code to open keybox

    Asked by Muxaro on August 16, 2014 at 05:11 PM

    How do i make settings in paypal pro in order to let a client pay by credit card,  then client receives a code (exemple 1234#) to use tfor opening a keybox containing our hotel keys.

    I didn't manage to do that with the "coupon" feature.

  • Profile Image
    JotForm Support

    Answered by jonathan on August 16, 2014 at 09:05 PM

    Hi,

    You can do this outside the Payment tool in the form instead. I mean, you do not have to use the Paypal Pro tool (or Coupon Code tool) to have this functionality on the form.

    What you need instead is use Conditional Statements in your form using Condition Logic feature.

    Check this user guide http://www.jotform.com/help/57-Smart-Forms-Using-Conditional-Logic

    You can provide a challenge question in the form, and if the answer provided is correct then the client received the keybox code.

    I will create a demo form for this. I will get back to you quickly.

    Inform us if you have further inquiry.

    Thanks.

  • Profile Image

    Answered by Muxaro on August 17, 2014 at 07:57 PM

    Hi again,

    i understand the conditional feature having already used it for our kiosk. 

    But that does not answer all my question.

    Client must first pay by paypal or CC. THen  only if payment is accepted he or she will be redirected to have access to the keybox code. So i think there is a missing link in your proposal if i am not mistaken.

     

    Thanks

  • Profile Image
    JotForm Support

    Answered by ashwin_d on August 18, 2014 at 01:42 AM

    Hello Muxaro,

    The solution suggested by my colleague is actually correct. It seems he is currently working on a demo form for your and he will get back to you as soon as he is ready.

    What you can do is, use conditional logic feature to redirect your user to custom thank you URL or message. Alternatively, you can also set notification email template which will be sent only when the condition matches and the payment is made by customer. The following guide should help you:  http://www.jotform.com/help/167-How-to-send-to-a-specific-email-address-based-on-a-selection 

    If your PayPal pro question is marked as "Required", the form will display the conditional custom thank you URL or trigger the notification email only when the form is submitted successfully. 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!