- mathmodsAsked on August 17, 2014 at 09:34 AM
I've used the Tickets widget for a couple of weeks and it seemed to be working fine. Then, this morning I found out that the quantity of available tickets (apartments in my case) had been reset. I thought it was just a viewing bug, so I tried to submit and I was expecting the form to be giving some error saying "quantity not available" or stuff... But the data were successfully submitted, instead.
I checked the submissions and they seem ok, they're still there. All I did was deleting a row yesterday because that used didn't want to buy that item any longer. But I had done it several times before and it seemed ok, the widget had recalculated the available quantity.
- JotForm SupportWelvinAnswered on August 17, 2014 at 06:19 PM
For as long as you have not remove the API Keys, there should be no problem when changing items or removing or adding another. I checked your form, but I can't seem to find the option for the apartments. Did you remove that? This is from your form:
The studio flat is not available so I think it's working again. Please confirm.
- mathmodsAnswered on August 18, 2014 at 03:44 AM
It didn't work for almost an hour, the form kept showing the original quantities. Then, I reloaded and reloaded on different browsers and after some time the quantities have been updated again.
- JotForm SupportWelvinAnswered on August 18, 2014 at 06:43 AM
That's probably a cache to your browser or to your forms. If the issue will happen again, I would suggest to clear your forms cache: http://www.jotform.com/help/229-How-to-Clear-your-Form-Cache. This should help. So, I think the issue is now resolved.
- mathmodsAnswered on August 18, 2014 at 07:29 AM
- JotForm SupportWelvinAnswered on August 18, 2014 at 08:39 AM
Your issue with some of our website options or menu items has been moved here: http://www.jotform.com/answers/417378. Just please follow up for our replies.