What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Available number of items in Gift Registry widget had been reset

    Asked by mathmods on August 17, 2014 at 09:34 AM

    I've used the Tickets widget for a couple of weeks and it seemed to be working fine. Then, this morning I found out that the quantity of available tickets (apartments in my case) had been reset. I thought it was just a viewing bug, so I tried to submit and I was expecting the form to be giving some error saying "quantity not available" or stuff... But the data were successfully submitted, instead.

    I checked the submissions and they seem ok, they're still there. All I did was deleting a row yesterday because that used didn't want to buy that item any longer. But I had done it several times before and it seemed ok, the widget had recalculated the available quantity.

     

    Page URL:
    http://form.jotformeu.com/form/41946668641365

    gift registry items reset
  • Profile Image
    JotForm Support

    Answered by Welvin on August 17, 2014 at 06:19 PM

    Hi,

    For as long as you have not remove the API Keys, there should be no problem when changing items or removing or adding another. I checked your form, but I can't seem to find the option for the apartments. Did you remove that? This is from your form:

    The studio flat is not available so I think it's working again. Please confirm.

    Thank you!

  • Profile Image

    Answered by mathmods on August 18, 2014 at 03:44 AM

    It didn't work for almost an hour, the form kept showing the original quantities. Then, I reloaded and reloaded on different browsers and after some time the quantities have been updated again.

  • Profile Image
    JotForm Support

    Answered by Welvin on August 18, 2014 at 06:43 AM

    That's probably a cache to your browser or to your forms. If the issue will happen again, I would suggest to clear your forms cache: http://www.jotform.com/help/229-How-to-Clear-your-Form-Cache. This should help. So, I think the issue is now resolved.

    Thanks

  • Profile Image

    Answered by mathmods on August 18, 2014 at 07:29 AM

    Yes, it's resolved. Anyway, I'd cleared both my cache and the one on Jotform.

    I'm actually having several problems with viewing icons on Jotform and using some menu items (reports, for instance), but I've already opened a ticket for this. So maybe the problems are connected
  • Profile Image
    JotForm Support

    Answered by Welvin on August 18, 2014 at 08:39 AM

    Your issue with some of our website options or menu items has been moved here: http://www.jotform.com/answers/417378. Just please follow up for our replies.

    Thank you!