Not able to received email notification of submission

  • Profile Image
    swsedan
    Asked on August 17, 2014 at 12:58 PM

    Had a client that said she sent us a reservation yesterday, when she didn't hear from us she called to find out if we have received it.  I see nothing from her in our email box.  Please help!

    602-481-0894

    Jeffrey

    Southwest Sedan Service

  • Profile Image
    jonathan
    Answered on August 17, 2014 at 06:45 PM

    Hi Jefrey,

    I checked the form http://www.jotform.us/form/32695007774158 and can see a lot of submissions already on it.

    Can you please tell us which of the form submission did not send you the email notification?

    I have checked the email logs of the form but I did not see any issue with the current email of the form.

    As an alternative, can you also add a new Notification Email in the form and do NOT modify/customize the Notification Email template, leave it as is using the default.

    Check this user guide https://www.jotform.com/help/25-Setting-Up-Email-Notifications

     

    Inform us if issue persist.

    Thanks.