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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not able to received email notification of submission

    Asked by swsedan on August 17, 2014 at 12:58 PM

    Had a client that said she sent us a reservation yesterday, when she didn't hear from us she called to find out if we have received it.  I see nothing from her in our email box.  Please help!



    Southwest Sedan Service

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    JotForm Support

    Answered by jonathan on August 17, 2014 at 06:45 PM

    Hi Jefrey,

    I checked the form http://www.jotform.us/form/32695007774158 and can see a lot of submissions already on it.

    Can you please tell us which of the form submission did not send you the email notification?

    I have checked the email logs of the form but I did not see any issue with the current email of the form.

    As an alternative, can you also add a new Notification Email in the form and do NOT modify/customize the Notification Email template, leave it as is using the default.

    Check this user guide https://www.jotform.com/help/25-Setting-Up-Email-Notifications


    Inform us if issue persist.