What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    account contamination

    Asked by Sandracurcio on September 01, 2011 at 05:19 PM

    I set up a free account and then set up a premium.  My submissions are going to the free instead of the premium even though I have done all the work in the premium.  What would cause this.

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    JotForm Support

    Answered by NeilVicente on September 01, 2011 at 05:29 PM

    Hi Sandra,

    May I know the username of your free account and the URL of the exact page where your form is embedded, if at all?

    Chances are you have not updated your embed codes, and it is the form in the free account that gets displayed in your site.

    Please respond to this post with answers to the questions I raised. Thanks!


    Neil