account contamination

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    Asked on September 01, 2011 at 05:19 PM

    I set up a free account and then set up a premium.  My submissions are going to the free instead of the premium even though I have done all the work in the premium.  What would cause this.

  • Profile Image
    Answered on September 01, 2011 at 05:29 PM

    Hi Sandra,

    May I know the username of your free account and the URL of the exact page where your form is embedded, if at all?

    Chances are you have not updated your embed codes, and it is the form in the free account that gets displayed in your site.

    Please respond to this post with answers to the questions I raised. Thanks!