What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Folders

    Asked by cswoodworth on August 18, 2014 at 10:00 AM

    I noticed that the folder capabilities on my account have disappeared.  

    Is that an issue on the back end or could it possibly be something we did?

    Thank you.


    Chris Woodworth

    my account
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    JotForm Support

    Answered by david on August 18, 2014 at 12:11 PM

    Hi,

    I asked around to see if we were having any issues with folders on our end and it does not appear that we are.  If you delete a parent folder, all the sub folders will also be deleted.  Is it possible this may have occurred?  I am able to create and use folders with out issue on my end.

    Please let us know if you are still unable to use folders in your account and we will be happy to look into this further.

    Thank you for using JotForm!

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    JotForm Support

    Answered by paulsimpson on August 18, 2014 at 06:13 PM

    Hi Chris,

    I have done some investigating and it looks like we are having an issue with the folders data. Your folders have not disappeared permanently, we still have them in the database and we hope to have them restored ASAP. Sorry for any inconvenience.

    Paul

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    JotForm Support

    Answered by paulsimpson on August 19, 2014 at 01:54 PM

    Hi Chris,

    Your folders have now been restored. Once again we are sorry for the inconvenience.

    Paul