What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Getting double billed on premium account

    Asked by shipandhandle on August 18, 2014 at 12:29 PM

    I just took over handling this account for our company and have discovered that we're being double billed for our premium account. This has been going on since February and no one's caught it yet. What do you need from me in order to check into this?

    Page URL:
    http://www.jotform.co/form/33023602047845

    billed check February handling
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    JotForm Support Manager

    Answered by Jeanette on August 18, 2014 at 02:17 PM

    This issue was resolved on this thread. We are very sorry about the problem which used to happen upon updating payment method info.

    Please note that three refunds were already done. Also, four months were credited in your account. This means the American Express: 7006  won't be charged until January/15/2015.

    Do not hesitate to get back to us should you have concerns about this.

  • Profile Image

    Answered by shipandhandle on August 19, 2014 at 01:01 PM

    Thank you Jeanette. I lost the old post and wasn't able to find it again. Without email notifications letting people know that there was a response makes it difficult to keep track of things. Again, thank you for your response.

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    JotForm Support

    Answered by Kiran on August 19, 2014 at 03:29 PM

    We are sorry for the inconvenience this may have caused you. You can find the old post at the following URL :

    http://www.jotform.com/answers/416799

    Please do not hesitate to get back to us if you have other questions.

    Thank you for using JotForm.