Getting double billed on premium account

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    Asked on August 18, 2014 at 12:29 PM

    I just took over handling this account for our company and have discovered that we're being double billed for our premium account. This has been going on since February and no one's caught it yet. What do you need from me in order to check into this?

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    Answered on August 18, 2014 at 02:17 PM

    This issue was resolved on this thread. We are very sorry about the problem which used to happen upon updating payment method info.

    Please note that three refunds were already done. Also, four months were credited in your account. This means the American Express: 7006  won't be charged until January/15/2015.

    Do not hesitate to get back to us should you have concerns about this.

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    Answered on August 19, 2014 at 01:01 PM

    Thank you Jeanette. I lost the old post and wasn't able to find it again. Without email notifications letting people know that there was a response makes it difficult to keep track of things. Again, thank you for your response.

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    Answered on August 19, 2014 at 03:29 PM

    We are sorry for the inconvenience this may have caused you. You can find the old post at the following URL :

    Please do not hesitate to get back to us if you have other questions.

    Thank you for using JotForm.