What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Hicimos un upgrade pero seguimos sin poder entrar a los formularios para editarlos.

    Asked by Aleli on August 18, 2014 at 02:34 PM

    Hola, Buen día: Tenemos más una semana sin poder entrar a editar los formularios que tenemos en esta cuenta, hicimos un upgrade y persiste el problema, pueden ayudarme a corregir el problema: Entro a esta cuenta y cuando quiero editar un formulario me desloguea y me pide que ingrese los datos de acceso de nuevo.


    Para esto nos indica que hagamos un upgrade y como le mencione antes ya lo hicimos y no aparece nada!


    Es de suma importancia tener una solución, de antemano agradezco su atención.

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    JotForm Support

    Answered by david on August 18, 2014 at 03:53 PM


    I checked your account and it does not appear that you have any forms.  If you created the forms under a guest account, you may need to have us move them to your registered account.  I show several accounts associated with your email address, one of which with the username "doubleclick" is indeed over it's limits for upload storage.  This account was cancelled in June and if you would like to activate your forms once again, would need to be upgraded.

    Please let us know if you have any further questions and we will be happy to help.
    Thank you for using JotForm!