What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Multiple Uploaded files link Problem with Google Sheets Integration

    Asked by Hermonizer on August 18, 2014 at 04:49 PM

    Hello All!

    My form allows the user to upload multiple files. When I view the responses on JotForm's spreadsheet view, I can click each response and download each file, even when there are multiple files in one cell. However, when the information is sent to my Google Sheet, the URLs to download the files string together in the cell and therefore do not link to anything. Do you know how I can prevent this from happening? Ideally I would like each link to be separated so I can click on them (as they are in JotForm's display). 

     

    Thanks!

    multiple upload upload problem JotForm responses google spreadsheet google drive
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    JotForm Support

    Answered by jonathan on August 18, 2014 at 06:42 PM

    Hi,

    I was able to see this problem when using Multiple Upload field and the data result in Google Spreadsheet integration view.

     

    Unlike when viewed in the form's submission grid view, the link to multiple uploaded files have a 'space' separator on the file/name link.

     

    A workaround you can use at this time is to also integrate the form to Google Drive instead.

    Check this user guide -How-to-Integrate-a-Form-with-Google-Drive

    This will enable you to properly get the uploaded files in your Google drive account.

     

    Hope this help. Inform us if you need further assistance.

    Thanks!

     

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    JotForm Support

    Answered by jonathan on August 18, 2014 at 06:45 PM

    By the way, I have submitted a bug ticket report to our higher team support to look into the problem of the multiple uploaded file links  when viewed in Google Spreadsheet integration.

    We will notify you for any update on the status when available.

    Thank you.

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    JotForm Support

    Answered by alp_deniz on May 22, 2015 at 02:15 AM

    Hello,

    Since excel cells can only have one hyperlink inside and excel is mostly use to store and process data, unfortunately link format is standardized and hyperlinks are disabled in exports.

    I am looking forward to your feedback. I hope it works for you.

    All the best

    Alp