Multiple Uploaded files link Problem with Google Sheets Integration

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    Asked on August 18, 2014 at 04:49 PM

    Hello All!

    My form allows the user to upload multiple files. When I view the responses on JotForm's spreadsheet view, I can click each response and download each file, even when there are multiple files in one cell. However, when the information is sent to my Google Sheet, the URLs to download the files string together in the cell and therefore do not link to anything. Do you know how I can prevent this from happening? Ideally I would like each link to be separated so I can click on them (as they are in JotForm's display). 



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    Answered on August 18, 2014 at 06:42 PM


    I was able to see this problem when using Multiple Upload field and the data result in Google Spreadsheet integration view.


    Unlike when viewed in the form's submission grid view, the link to multiple uploaded files have a 'space' separator on the file/name link.


    A workaround you can use at this time is to also integrate the form to Google Drive instead.

    Check this user guide -How-to-Integrate-a-Form-with-Google-Drive

    This will enable you to properly get the uploaded files in your Google drive account.


    Hope this help. Inform us if you need further assistance.



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    Answered on August 18, 2014 at 06:45 PM

    By the way, I have submitted a bug ticket report to our higher team support to look into the problem of the multiple uploaded file links  when viewed in Google Spreadsheet integration.

    We will notify you for any update on the status when available.

    Thank you.

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    Answered on May 22, 2015 at 02:15 AM


    Since excel cells can only have one hyperlink inside and excel is mostly use to store and process data, unfortunately link format is standardized and hyperlinks are disabled in exports.

    I am looking forward to your feedback. I hope it works for you.

    All the best