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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Account not successfully upgraded

    Asked by Kiely Buttell  on August 18, 2014 at 06:03 PM

    Hi

    Everytime I sign in it throws me out of the system. I purchased an upgrade Sunday but form has stopped working, saying i'm over quota. This is not a good look. Could you please urgently contact me   0064 212744770

     

    Thanks

    Kiely

    Page URL:
    http://form.jotform.co/form/42231361560848

    JotForm stopped working upgrade account subscription upgrade
  • Profile Image
    JotForm Support

    Answered by jonathan on August 18, 2014 at 08:25 PM

    Hi Kiely,

    I have now corrected this in your subscription account with username FlourishOutsourcing

    You can check in your account profile that your subscription is now at PREMIUM type of subscription.

    Your account was not automatically updated previously because you did not include your account/username  FlourishOutsourcing during the payment process. But I have now corrected this.

    Please inform us if there are further concern.

    Thanks.