How to customize the APPROVE/DENY email sent to approvers.

  • keithseabourn
    Asked on July 15, 2022 at 6:11 PM

    How do I customize the email sent to approvers? I see 3 email types: 1) Notification which is sent to me the form owner when a form is submitted and 2) Autoresponder which is sent to the person who filled the form. 3) In the Approval Workflow, I can customize the email sent when APPROVED or DENIED.

    How do I customize the email sent to the approver? Is there a fourth email type for the email sent to approvers? Thank you. (see attached screenshot of approver email)

    Jotform Thread 4176621 Screenshot
  • Rhina JotForm Support
    Replied on July 15, 2022 at 10:35 PM

    Hi keithseabourn!

    Thanks for reaching out to Jotform Support.

    To update the approver request email follow the steps below:

    On your Approvals page click on "Settings" on your Approval element:

    1657938507 62d2224bb0273 Screen Shot 202 Screenshot 10

    Scroll down and click on Edit on the "Customize Approval Request Email" option.

    1657938448 62d222103dd65 Screen Shot 202 Screenshot 21

    This should route you to the Approval email:

    1657938898 62d223d279785 Screen Shot 202 Screenshot 32

    Please try this and let us know how if you need further assistance.

    Thanks keithseabourn!