How to customize the APPROVE/DENY email sent to approvers.

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    Asked on July 15, 2022 at 06:11 PM

    How do I customize the email sent to approvers? I see 3 email types: 1) Notification which is sent to me the form owner when a form is submitted and 2) Autoresponder which is sent to the person who filled the form. 3) In the Approval Workflow, I can customize the email sent when APPROVED or DENIED.

    How do I customize the email sent to the approver? Is there a fourth email type for the email sent to approvers? Thank you. (see attached screenshot of approver email)

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    Answered on July 15, 2022 at 10:35 PM

    Hi keithseabourn!

    Thanks for reaching out to Jotform Support.

    To update the approver request email follow the steps below:

    On your Approvals page click on "Settings" on your Approval element:

    1657938507_62d2224bb0273_Screen Shot 202

    Scroll down and click on Edit on the "Customize Approval Request Email" option.

    1657938448_62d222103dd65_Screen Shot 202

    This should route you to the Approval email:

    1657938898_62d223d279785_Screen Shot 202

    Please try this and let us know how if you need further assistance.

    Thanks keithseabourn!