What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Confirm Email feature seems to not work.

    Asked by BigSkyDM on August 18, 2014 at 06:25 PM

    I've set up the confirm email address on my form.  When testing it live, and entering in an email "matching" address, it's coming up as not matching, and not allowing the process to finish.  Looking at either some setting done wrong on my end, or a bug.  Any help would be appreciated.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Welvin on August 18, 2014 at 08:44 PM


    Your field validation is set to Alphanumeric, should be EMAIL:

    Change it to Email, as advised.

    Thank you!