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  • Profile Image

    Not receiving any submissions to my email account;

    Asked by envirospa on August 19, 2014 at 12:45 AM

    Hi we recently had an issue with the products being duplicated in the order form we have.
    Ever since the change all of the Jotforms we use on this account are not being received on our emails.

    We did have an issue a while back we're our servers were blocking Jotform. but we since have fixed that problem.

    Is there anything on your end that could be effecting this?

    I have tried to change the receiving emails, but same issue.

    Thank you!

    Page URL:
    http://form.jotform.co/form/40788533022857

    Submissions email Emails JotForm order form problem
  • Profile Image
    JotForm Support

    Answered by ashwin_d on August 19, 2014 at 05:08 AM

    Hello envirospa,

    Upon checking your form's notification email alert, I found that you have not yet selected the "Sender Email". That could be the reason why you are not receiving the submission emails. Please check the screenshot below:

    To solve this problem you should select a "Sender E-mail" in your notification alert. Please be noted that this is required for your notification alert to work properly.

    You can either select "noreply@jotform.com", "noreply@formresponse.com" or it is also possible to setup a custom "Sender E-mail" option as well. The following guides should help you:

    https://www.jotform.com/blog/86-Send-Form-Emails-From-Your-Own-Email-Address-JotForm-Now-Support-SMTP 

    https://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!