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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    List of forms not being displayed when sharing with sub-accounts.

    Asked by premedia on August 19, 2014 at 01:29 AM

    We need to be able to assign specific forms to users. However, when selecting the "Select Forms" radio button - which should show around a dozen forms to pick from, we see nothing.

    Is our folder structure messing with something?


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    JotForm Support

    Answered by ashwin_d on August 19, 2014 at 05:38 AM

    Hello premedia,

    I'm sorry for the trouble caused to you.

    I did check your account and I am able to replicate the issue you are having. When "Select from my forms" check box is checked, it does not list any forms to share with the sub user account. 

    I am not sure what is causing this issue in your account as it works as expected in my own account.

    I am reporting this issue to our back end team. We will get back to you as soon as we have any update from them.

    Thank you!

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    JotForm Support

    Answered by paulsimpson on August 19, 2014 at 01:50 PM


    This is caused by incorrect forms/folders data being returned by our api and causing the list to break. We are working on fixing this ASAP. I will update you here once it is fixed.