What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Folder I created disappeared.

    Asked by andandodebranco on August 19, 2014 at 07:54 AM

    Another problem occurred with JotForm account. 

    I created a folder called "Min. Familia" which contained two forms just vanished. Kindly check.

    Att, Gedeias Soares


  • Profile Image
    JotForm Support

    Answered by ashwin_d on August 19, 2014 at 10:37 AM

    Hello andandodebranco,

    I did check your account and the folder with label "Min. Familia" is not there any more. 

    I am not sure if the folder was saved correctly. I did try to create a folder in my account and it did save it correctly. I would suggest you to please try to create the folder again and get back to us if the issue persists and we will report it to our back end team.

    Thank you!