How do we contact Jotform if we do not receive the password reset email?

  • Profile Image
    Dung Truong 
    Asked on August 19, 2014 at 08:16 AM

    We tried to recover the account of info@nafpinc.com. However, we do not receive the reset email and don't know why. What do we do? We need to get the form back to work due to request. This is urgent.

    Thanks

  • Profile Image
    jonathan
    Answered on August 19, 2014 at 10:44 AM

    Hi,

    I found your email account in the bounce list due to this reason

    Result: info@nafpinc.com is IN the bounce list

    Reason(s) : 5.1.0 - Unknown address error 550-'No such user - psmtp' info@nafpinc.com is NOT in the unsubscribe list

    -------------------

    this is the reason you could NOT receive the email reset instruction.

    I have now corrected this and removed the email on the block list.

    You can now reset the password via the email.

    What you did is correct -- by posting your question/inquiry in the JotForm Support Forum.

     

    Please inform us if there are further concern.

    Thanks.