What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do we contact Jotform if we do not receive the password reset email?

    Asked by Dung Truong  on August 19, 2014 at 08:16 AM

    We tried to recover the account of info@nafpinc.com. However, we do not receive the reset email and don't know why. What do we do? We need to get the form back to work due to request. This is urgent.


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    JotForm Support

    Answered by jonathan on August 19, 2014 at 10:44 AM


    I found your email account in the bounce list due to this reason

    Result: info@nafpinc.com is IN the bounce list

    Reason(s) : 5.1.0 - Unknown address error 550-'No such user - psmtp' info@nafpinc.com is NOT in the unsubscribe list


    this is the reason you could NOT receive the email reset instruction.

    I have now corrected this and removed the email on the block list.

    You can now reset the password via the email.

    What you did is correct -- by posting your question/inquiry in the JotForm Support Forum.


    Please inform us if there are further concern.