What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I can remember my login and password

    Asked by Ingrid MIHATSCH on September 02, 2011 at 05:04 AM

    Hello,

    I've created a form that people can complete on the following adress :  http://www.jotform.com/form/11865212474

    I thought I had used my professional adress as a login (ingrid.mihatsch@mairie-pierrefitte93.fr) but when I clic on forgotten password, I'm said that no form is linked to this adress.

    Could you please give me back my login and password so that I could reach the results page?

    Regards,

    Page URL:
    http://www.jotform.com/form/11865212474

  • Profile Image
    JotForm Support

    Answered by liyam on September 02, 2011 at 05:16 AM

    Hello,

    When I have checked your account, I noticed that the form is connected to a guest account.  Guest accounts are automatically created once you start creating forms without logging in.

    What I would suggest is that you create an account by clicking the long orange button at the lower part of the login fields, just at the bottom of the My Forms page.

    Or this button at the left panel



    Please make sure that the browser that you are using when creating an account is the same as the one that you have created with your form so that the form that you have created with your guest account shall be merged with your new free account.

    If you have other questions or concerns, please do let us know.

    Thanks,

    Liyam