I can remember my login and password

  • Profile Image
    Ingrid MIHATSCH
    Asked on September 02, 2011 at 05:04 AM

    Hello,

    I've created a form that people can complete on the following adress :  http://www.jotform.com/form/11865212474

    I thought I had used my professional adress as a login (ingrid.mihatsch@mairie-pierrefitte93.fr) but when I clic on forgotten password, I'm said that no form is linked to this adress.

    Could you please give me back my login and password so that I could reach the results page?

    Regards,

  • Profile Image
    liyam
    Answered on September 02, 2011 at 05:16 AM

    Hello,

    When I have checked your account, I noticed that the form is connected to a guest account.  Guest accounts are automatically created once you start creating forms without logging in.

    What I would suggest is that you create an account by clicking the long orange button at the lower part of the login fields, just at the bottom of the My Forms page.

    Or this button at the left panel



    Please make sure that the browser that you are using when creating an account is the same as the one that you have created with your form so that the form that you have created with your guest account shall be merged with your new free account.

    If you have other questions or concerns, please do let us know.

    Thanks,

    Liyam