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    My reports will not open - invalid format

    Asked by yourstay on August 19, 2014 at 11:51 AM

    Hi - I have set up two reports for two forms - one in excel and the other as HTML table report.

    When I try and open these neither will open and report that an incorrect file format exists.

    I have deleted the original forms and re created with same effect.

    I have tried both Safari and FireFox.

    The forms are as follows:




    Could you please investigate for me please.





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    JotForm Support Manager

    Answered by Jeanette on August 19, 2014 at 01:31 PM

    In order for you to generate a report, you must have submission data for each form.

    I see the forms above do not have submissions yet.

    Here you have 2 reports I've just created from this test form