What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How payments work for subscriptions with trial periods

    Asked by motb276 on August 19, 2014 at 12:47 PM

    When setting up a form to collect subscription payments.............lets say we set up a trial of 15 days.

    Does this mean that the person will still input all their credit card info with the only difference being that their card will not be charged until 15 days later???

     

    If so.....do they get some type of notification that their trial is almost done or is done and now their card is going to be charged?????

    credit card all and
  • Profile Image
    JotForm Support

    Answered by Kiran on August 19, 2014 at 02:53 PM

    Yes. The person needs to input their credit card information but he'll be charged after the trial period as you set. Please see the screenshot on a sample subscription that I created to test.

     

    Since the subscription notifications are managed by PayPal itself and he should receive a notification before the card is going to be charged.

    Please let us know if you have any other questions. We are happy to assist you.