Forms not working

  • keepsakek
    Asked on August 19, 2014 at 1:33 PM

    Hello

     

    Please advise why the forms have stopped working?

    http://www.firstholycommunionday.co.uk/2015-first-communion-dresses-665-c.asp

    Page URL: http://www.firstholycommunionday.co.uk/2015-first-communion-dresses-665-c.asp
  • KadeJM
    Replied on August 19, 2014 at 3:58 PM

    You mentioned that your form has stopped working correct? 

    The reason wasn't really specified so I did some investigating of your form for you.

    I found that if I click on your "Register Button" it takes you to the JSForm which is because of the form's javascript code and I believe this might be the problem you are asking about.

    To fix this simply replace it with the form's direct link (see below). You can use that for your href link to your register button instead which will resolve this issue for you.

     

    Replace This -

    http://form.jotformpro.com/jsform/41571587835970 

     

    With This -

    http://form.jotformpro.com/41571587835970 

    Forms not working Image 1 Screenshot 20

     

  • keepsakek
    Replied on August 20, 2014 at 2:30 AM

    thanks,

    form is now working but I am not receiving the form by email, have checked email address on form and this is correct? never had these problems before but started getting the problems after 8th August
  • keepsakek
    Replied on August 20, 2014 at 2:45 AM

    Hello I not receiving any formsf from the website?

  • Ashwin JotForm Support
    Replied on August 20, 2014 at 7:21 AM

    Hello keepsakek,

    As we cannot answer multiple questions in one thread, I have moved your question related to emails to a new thread and you will be answered here:  http://www.jotform.com/answers/418367 

    Thank you!