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    Submission of a form is not consistently being submitted to all emails

    Asked by cmsatetsu on August 19, 2014 at 03:23 PM

    I have heard complaints that not all parties are receiving an email when a form is submitted. It doesn't happen all the time just at random times. Also with this same form at times, and again not always or often, the submission is not being added to the google spreadsheet.

    The form in question is  ats_d2l_combine and the submission that were not added to the google spreadsheet is Tina Hudson but she is listed on the JotForm spreadsheet.

    It is important that this information is sent to all emails and that the fields are added to the spreadsheet.

    Authentication of user is required to get to the form - I would not think that this would affect it in any adverse way.


    I would appreciate any insight that you would have to this problem.




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    JotForm Support

    Answered by jonathan on August 19, 2014 at 05:19 PM

    Hi Sherry,

    I am not sure yet what could be wrong with that particular submission from Tina Hudson because I will not be able to re-create the problem, so I am not able to determine why it did not reach your email or the Google spreadsheet.

    BUT you can still make the submission reflect to the integrated spreadsheet by just redoing the Google Spreadsheet integration of your form.

    Check this user guide https://www.jotform.com/help/228-How-to-Integrate-Form-with-Google-Spreadsheet

    Every time the form is integrated to Google spreadsheet, it will copy again all the form's existing submissions into the spreadsheet. So, this process should fixed the case of Tina Hudson on the spreadsheet.

    As for the email submission, there is now means to check history of email submissions.

    Check this user guide https://www.jotform.com/help/293-How-to-view-all-your-form-Email-History

    You will be able to check the emails that were missing or sent successfully using this tool.

    Hope this help. Inform us if there is more we can help you with.