Dubai ExperienceAnswered on July 18, 2022 12:50 PM
Google doesn't allow Less sure apps feature anymore.
Richard_A Jotform SupportAnswered on July 18, 2022 01:33 PM
Hello Dubai Experience,
Thanks for reaching out to Jotform Support. To confirm, Is your 2 step verification enabled? If so, the less secure apps option is unavailable for use if 2-Step verification is enabled on your G Suite or Gmail account. You will have to get an app-specific password for Jotform for the SMTP to work by following the steps below:
- Go to your Google Account.
- Select Mail from the list of apps available.
- Select Other from the device list.
- Enter your Custom Name. You can put “Jotform” in it.
- Click the Generate button.
- Copy and save the password to your computer.
- Click the Done button, and that’s it.
Here's a detailed guide on how you can use your Gmail account as an email sender for Jotform email alerts.
Please give it a try and let us know how it goes.
AlicConsultingAnswered on July 24, 2022 04:03 PM
richard when i go to the https://security.google.com/settings/security/apppasswords website this is what i get The setting you are looking for is not available for your account.
Less secure apps are on and i followed all the steps.
I tried to connect to the new email from the email settings in the form and from the main settings page as well. Just keeps saying SMTP failed.
Ahrdhan_YAnswered on July 24, 2022 07:35 PM
Thanks for getting back to us. Please show us a screenshot when error comes up for us to see which part of the set up is causing this error. Here is a link for a quick guide to upload image.
Once we hear back from you, we'll be able to move forward with a solution.
AlicConsultingAnswered on July 26, 2022 08:09 PM
I got it fixed now and turned on access to less secure apps. I was able to add my new email account. Question do i have to keep the less secure apps turned on or can i turn it off and still be able to send emails from that account?
CJ_GAnswered on July 27, 2022 02:36 AM
I'm glad that you were able to fix it on your end. Turning off the access to less secure apps might cause an issue with your SMTP email. I suggest keeping it turned on if you still want to be able to use the new email account as your SMTP email.
Reach out again if you need any help.