What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I have several issues with this form, and have filled out this question form of yours many times and not answers or help from your end.

    Asked by martisawnings on August 19, 2014 at 05:44 PM

    Please have someone give me a call that can help me with several issues and don't seem to get any help from you online..Marti Domyancic owner of this busuness  530-891-5120 thanks

  • Profile Image
    JotForm Support

    Answered by Welvin on August 19, 2014 at 07:10 PM

    Hi,

    We have been responding to your forum posts, but it seems you do not receive our replies through emails.

    Anyway, I've fixed your issue with the form email. Your email address was listed into our bounce list due to the following reason:

    Result: 

    domy@sbcglobal.net is IN  the bounce list 

    Reason(s) : 5.3.0 - Other mail system problem 554-'Message not allowed - [PH01] Email not accepted for policy reasons.  Please visit http://postmaster.yahoo.com/errors/postmaster-27.html [120]'

     

    I have also fixed your form notification settings. Your sender details are not well configured. You have to select a sender name and email.

     

    Please check this guide for more details about the bouncing issue: https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Lastly, please use the following tools:

    if you're email is in our bounce list, check and remove: https://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list

    check your email logs for status and details: https://www.jotform.com/help/293-How-to-view-all-your-form-Email-History

     

    Thank you!

  • Profile Image
    JotForm Support

    Answered by Welvin on August 19, 2014 at 07:14 PM

    By the way, I forgot to mention that we do not provide a phone support so calling you is impossible for this moment. Please use this forum instead and make sure to check this thread instead of just waiting for emails. http://www.jotform.com/answers/418165 ;)

    Thank you!