- martisawningsAsked on August 19, 2014 at 05:44 PM
Please have someone give me a call that can help me with several issues and don't seem to get any help from you online..Marti Domyancic owner of this busuness 530-891-5120 thanks
- JotForm SupportWelvinAnswered on August 19, 2014 at 07:10 PM
We have been responding to your forum posts, but it seems you do not receive our replies through emails.
Anyway, I've fixed your issue with the form email. Your email address was listed into our bounce list due to the following reason:
firstname.lastname@example.org is IN the bounce list
Reason(s) : 5.3.0 - Other mail system problem 554-'Message not allowed - [PH01] Email not accepted for policy reasons. Please visit http://postmaster.yahoo.com/errors/postmaster-27.html '
I have also fixed your form notification settings. Your sender details are not well configured. You have to select a sender name and email.
Please check this guide for more details about the bouncing issue: https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues.
Lastly, please use the following tools:
if you're email is in our bounce list, check and remove: https://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list
check your email logs for status and details: https://www.jotform.com/help/293-How-to-view-all-your-form-Email-History
- JotForm SupportWelvinAnswered on August 19, 2014 at 07:14 PM
By the way, I forgot to mention that we do not provide a phone support so calling you is impossible for this moment. Please use this forum instead and make sure to check this thread instead of just waiting for emails. http://www.jotform.com/answers/418165 ;)