My order form's submit button is not working on Facebook!

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    Eura Yuste
    Asked on September 02, 2011 at 10:52 AM

    All of my customers cant send in their order forms because they cant see the SUBMIT BUTTON anywhere, but when i check it, its there~ Some said it is there but when they click it, it doesnt work! I need to get this fixed as soon as possible because they are having a hard time sending their order forms through my inbox in facebook~ Please answer ASAP! Thank you!

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    Answered on September 02, 2011 at 11:21 AM


    Upon testing, the submit button displays and works perfectly find on my end. I even submitted a test entry to check if the button is functioning.

    Try this:

    In your form's embed codes, change scrolling="no" to scrolling="auto"

    <iframe scrolling="auto" frameborder="0" style="width:100%; height:925px; border:none;" src="//" allowtransparency="true">

    Hope this helps. Let us know if the problem still persists. Ask your customer which browser they're using to fill up the form if it is still not working.



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    Answered on September 22, 2011 at 12:46 PM

    i added a form to my fb was working each time some one trys to submit i dont get any emails i did before when i had tested the page....could it be due to the chnages in fb?


    please help


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    Answered on September 22, 2011 at 04:02 PM

    Can you try changing the email address for this form?

    To change email address for a form:
    1. Open the form on the form editor
    2. Click on "Setup & Share" tab on the top toolbar
    3. Click on "Email Alerts"
    4. Click on "Notifications"
    5. Click "Reply-to and Recipient Settings"
    6. Change the email address on the lower bottom corner.

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    Answered on September 22, 2011 at 08:27 PM

    Thanks for your help....

    I got a few test's but 1 hour late.....and send another 2 tests and didnt get them at all that was to my yahoo id

    as you suggested i changed the email to my other hotmail far it seems to be working.....hope it stays that way

    thanks once again

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    Answered on September 23, 2011 at 10:37 AM

    It looks like yahoo banned us temporarily yesterday. It is now fully accepting all emails. You can go back to using yahoo. Thanks.