What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Issues processing credit card information

    Asked by mbj30125 on August 19, 2014 at 07:24 PM


    We've been using the attached form for a few weeks without issue.  Today, we started getting issues processing

    credit card information.

    Page URL:

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on August 20, 2014 at 12:24 AM

    Your form  shows a payment integration with Authorize.net . The integration seems to be working fine as I successfully tested the API Login and Transaction Key .

    The CC information should be processed at the Payment processor without you making anything.

    Please provide more details about this issue and we will gladly assist you.