Submission payments showed up in incomplete payment inbox

  • Profile Image
    pdxconnect
    Asked on August 20, 2014 at 02:11 AM

    Payments made today do not show up in PayPal as PAID. They show up on Google Spreadsheet and they showed up on JotForm as incomplete submissions.  I selected Complete Submissions, but still appears unpaid in Paypal

  • Profile Image
    jedcadorna
    Answered on August 20, 2014 at 07:01 AM

    Manually completing an 'Incomplete submissions' does not complete a payment. Incomplete submission could mean that your user did not complete the submission process or just closed the browser just like in other online stores where user adds items to cart, but won't complete the process.

    You need to contact the user to complete the payment process again. I would also suggest that you check if your PayPal IPN is enabled. 

    Please check the guide here How to Enable IPN for Paypal.