What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Submission payments showed up in incomplete payment inbox

    Asked by pdxconnect on August 20, 2014 at 02:11 AM

    Payments made today do not show up in PayPal as PAID. They show up on Google Spreadsheet and they showed up on JotForm as incomplete submissions.  I selected Complete Submissions, but still appears unpaid in Paypal

    Incomplete payment Paypal
  • Profile Image

    Answered by jedcadorna on August 20, 2014 at 07:01 AM

    Manually completing an 'Incomplete submissions' does not complete a payment. Incomplete submission could mean that your user did not complete the submission process or just closed the browser just like in other online stores where user adds items to cart, but won't complete the process.

    You need to contact the user to complete the payment process again. I would also suggest that you check if your PayPal IPN is enabled. 

    Please check the guide here How to Enable IPN for Paypal.