- MikeAsked on September 02, 2011 at 03:29 PM
I am a network engineer at a local ISP in the greater Philadelphia area. A phishing attempt went out to our customers today using one of your forms to collect username and password information from our customers. Do you have a method to report abuse? I understand that you think abuse links are "ugly and unprofessional", but you should at least have information in your FAQ about non-customers wishing to report abuse. If we don't have a reliable method to get forms like this removed, we be forced to block access to your site from our network. I've included the phishing attempt and URL below for your reference.
It was noticed that you have exceeded your Email Quota Limit of 450 MB and you need to expand
your quota in less than 48hours to aviod lossing your email account.
Please click on the link below.Page URL:
- yasincoAnswered on September 02, 2011 at 07:10 PM
JotForm Will Take Care Of It But You Should Send All Your Customaers An Alert Message Unitl Then!!!
I Have Over 40,000 Newsletter Subscribers And The Email Addresses Are SSL Secured In A Virtual Online Space.
- brx250Answered on September 02, 2011 at 09:21 PM
First of all, we do apologize for any inconvenience this has caused you. We really appreciate your concern regarding this matter. Rest assured that here in JotForm, phishing and any other illegal activities are taken seriously by our administration. In fact, JotForm has its own anti-phishing system which automatically detects, filters, and blocks phishers round the clock. And the form stated above? It has already been auto suspended by our system together with the account associated with it. This means that all of the submissions made from the said form can no longer be accessed by the culprit. However, I will try to submit a ticket for the suggestion of a "report abuse" link or an article to be added on our FAQ/Blog regarding phishing sites and any other related subjects. Hope this helps.
Again, thank you for the information. If you do have any other issues in the future, you are more than welcome to contact us again.
Albert | JotForm Support
- MikeAnswered on September 13, 2011 at 02:56 PM
Here's another one. Is there an email address we could send these to in order to have them disabled?
- JotForm SupportNeilVicenteAnswered on September 13, 2011 at 03:16 PM
Thank you for reporting that phishing form. I have now suspended the account responsible for that form. You can send your form disable requests to firstname.lastname@example.org, but I would advise you to post them here instead for a quicker response.
- FranciscoAnswered on September 20, 2011 at 08:55 AM
Please suspend !
- JotForm SupportmlizAnswered on September 20, 2011 at 10:58 AM
The said form has been suspended. Thank you for informing us.