What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Ho do I downgrade to the free Basic Plan?

    Asked by oraforms on September 02, 2011 at 06:53 PM

    I am currently a Premium user.  I want to downgrade to the free basic plan.  Please advise how to accomplish this.

  • Profile Image

    Answered by allanftd on September 02, 2011 at 09:46 PM

    Hi oraforms,

    We can cancel your subscription for you. For verification purposes, kindly provide your full name and the order reference # so that we can proceed with account cancellation.

    We hope to see you again here at JotForm!

    JOTFORM SUPPORT

  • Profile Image

    Answered by allanftd on September 03, 2011 at 08:39 AM

    Hi oraforms,

    Thanks for the feedback. We have just cancelled your Premium account. Your JotForm account will be downgraded to a Free account starting 2011-09-10.

    Please let us know if you need further assistance.

    JOTFORM SUPPORT