People form is saying that they need to upload a valid extention but they are

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    Asked on August 20, 2014 at 02:40 PM

    Please are trying to upload Jpegs and jpgs and the form is telling them they are invalid.  The extentions at the top allow all extentions.  Please help.

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    Answered on August 20, 2014 at 04:51 PM


    I cloned your form to test it and it is accepting .jpg as a valid file upload:

    It was, as you said, allowing all file formats:

    Have you tried this yourself?  It seems to be working correctly.  Please let us know and we will be happy to see what else we can find.

    Thank you for using JotForm!

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    Answered on August 20, 2014 at 10:13 PM

    The people that had an issue said they had to change the file from JPEG to JPG.     I tried about a week ago to limit to JPG only but reverted back to ALL FILES when i heard there was an issue.  Can you look to see if JPEG is valid? 

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    Answered on August 21, 2014 at 03:04 AM

    Hello FYSABadges,

    I did check your form and the file upload fields seems to be configured correctly to accept jpg and jpeg file extensions.

    I was also able to send a test submission with jpeg file upload without any issue. Your form is working as expected.

    Do get back to us if the issue persists.

    Thank you!