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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email auto responder and notifier

    Asked by RobHampton on August 20, 2014 at 02:54 PM

    I'm trying to edit my existing emails. They look like they are there but when i click on the notifier for example it takes me to set up a new one, not the one I've already created and need to edit.


    UPDATE: the problem spontaneously resolved itself. Is there some sort of a delay in the creation and ability of the user to edit these emails?

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    JotForm Support

    Answered by Kiran on August 20, 2014 at 06:42 PM

    As I checked your form, it seems to be working normal on both Notifier and Auto-responder. The issue that you have experienced could be due to latency issues with Internet. But there should not be any delays to edit in any other case.

    Glad to see that the issue is resolved for you. Please do not hesitate to get back to us if you need further assistance. We are happy to assist you.

    Thank you for using JotForm.