What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form Submission OAuth2 token Error

    Asked by Quinn Longbothum on August 20, 2014 at 03:55 PM

    Hi,

    The form submission for all of my forms are not acting correctly.

    I have been getting frustrated messages from my customers b/c errors show when trying to submit the Form and also b/c I did not receive the alert and so the process fell on my end.

    These forms are critical to my role at the company please advise ASAP - a phone call is preferred. 415-531-6981 cell

    When I log into Jotform.com I see the submissions are there but there are multiple of the same submission b/c the customer is getting error messages. And I did not receive any notification that a form was submitted.

    I have attached a screen shot of the most recent case this week.

    Thank you,

    Quinn

     

     

    Screenshot
    oauth2 token google token google integration OAuth2 error
  • Profile Image
    JotForm Support

    Answered by jonathan on August 20, 2014 at 05:42 PM

    Hi,

    The error OAuth2 token error is caused by expired tokens of Google Integration.

    To fix the problem please follow this steps in the form builder.. 

    1. Click on "Setup & Embed" tab

    2. Click on the "integrations" icon

    3. Select your GoogleSpreadsheet integration, then remove it.

    4. Follow this guide in order to re-integrate your form with Google spreadsheet

     

    Hope this help. Inform us if issue persist.

    Thanks!

     

  • Profile Image

    Answered by ckolin on August 20, 2014 at 05:51 PM
    I am unable to follow "this guide" [image: Inline image 2]
    ...
  • Profile Image
    JotForm Support

    Answered by jonathan on August 20, 2014 at 06:59 PM

    Hi,

    The image in your message did not get through. You can just use the Insert/edit image tool to upload and include pictures/images in your messages. See the screenshot below

    --

    As for the Google Spreadsheet Integration guide, please retry again by clicking on this link

    http://www.jotform.com/help/228-How-to-Integrate-Form-with-Google-Spreadsheet

     

    Please tell us if still not fixed.

    Thanks.