What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Password Recovery

    Asked by christine  on August 20, 2014 at 05:47 PM

    Can you please more helpful then sending my to a dead link?! 

    I am not simply having issues sending the recovery to my email, its NOT going to my email. I recently switched web hosts and my email was down for a few days and the submissions were bouncing back. So now when I attempt to have the recovery link sent it will not go through.

    I have all my contracts in this account and I really need to access it. 





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    JotForm Support

    Answered by jonathan on August 20, 2014 at 07:23 PM

    Hi Christine,

    I have responded to you here https://www.jotform.com/answers/418273

    Follow this instruction to reset your username password


    1. Go to JotForm login page https://www.jotform.com/login

    2. Click on the "Forgot Password" link

    3. Provide your email address where the reset email instruction will be sent.