Password Recovery

  • Profile Image
    christine 
    Asked on August 20, 2014 at 05:47 PM

    Can you please more helpful then sending my to a dead link?! 

    I am not simply having issues sending the recovery to my email, its NOT going to my email. I recently switched web hosts and my email was down for a few days and the submissions were bouncing back. So now when I attempt to have the recovery link sent it will not go through.

    I have all my contracts in this account and I really need to access it. 

     

     

     

     

  • Profile Image
    jonathan
    Answered on August 20, 2014 at 07:23 PM

    Hi Christine,

    I have responded to you here https://www.jotform.com/answers/418273

    Follow this instruction to reset your username password

    Steps:

    1. Go to JotForm login page https://www.jotform.com/login

    2. Click on the "Forgot Password" link

    3. Provide your email address where the reset email instruction will be sent.

     

     

    Thanks.