What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Huge Influx of form submissions

    Asked by LogFinish on August 21, 2014 at 12:53 PM

    Hi!

    We have received almost 100 new submissions to one of our forms in the last 24 hours. Normally in that time we get 0-5. If they are spam, they are really well done. I have been with this company for 3 years and haven't seen anything like this. There is no corresponding influx of orders, phone calls, or marketing effort that would justify this. 

    Is our form compromised? I took it off the website until we resolve this. It is the form "Customer Contact Information". Thank you!

    Page URL:
    http://www.logfinish.com/store/samplekits.php

    Submissions new submissions
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    JotForm Support

    Answered by Welvin on August 21, 2014 at 02:16 PM

    Hi,

    Your form is fully secured with the re-Captcha field and I don't think spammers can submit a spam like these. We have a security check if someone is using a proxy or an unknown browser. If someone detected using or doing so, they will be asked for verification.

    I checked your form submissions and they looks like NOT a spam. Or, did you remove those spam submissions? I filtered submissions by August 21st.

    Thank you!

  • Profile Image

    Answered by LogFinish on August 22, 2014 at 01:06 PM

    Thank yo for your response. We discovered we were "featured" on one of those deal sites, so it was legitimate traffic. Thank you for your help!

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    JotForm Support

    Answered by david on August 22, 2014 at 02:11 PM

    Hi,

    Glad to hear it.  Let us know if you have any further questions and we will be happy to help.

    Thank you for using JotForm!