What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Saleforce: Update existing records instead of adding a new one

    Asked by RobHampton on August 21, 2014 at 02:31 PM
    Also (sorry for all the add on's), is there a way to have records UPDATE existing records in salesforce.com vs. only adding a new one (which can create dupes)?
  • Profile Image
    JotForm Support

    Answered by Welvin on August 21, 2014 at 02:39 PM

    Hi,

    Unfortunately, I don't think there's one. The integration creates a new lead for every submission even though the same information is submitted.

    Thank you!

  • Profile Image

    Answered by RobHampton on August 21, 2014 at 02:41 PM

    This would be a good enhancement idea. I know it is possible...

     

    thanks.

  • Profile Image
    JotForm Support

    Answered by Welvin on August 21, 2014 at 03:05 PM

    Let me forward this thread to our developers as a feature request. Unfortunately, we can't promise any timeframe for this. If updates are made, you should be notified via this thread.

    Thank you!

  • Profile Image

    Answered by Kristen Speth  on June 08, 2016 at 11:08 AM

    Do you know if this was implemented or is it close to being implemented?

     

    Kristen

  • Profile Image
    JotForm Support

    Answered by NeilVicente on June 15, 2016 at 05:35 AM

    Hi,

    Sorry for the late update, but we'd like to inform you that this is now available.

    Select "Update Existing Entry" in the Duplicate Check options to enable it.

    Please do note that it works by cross-checking the user's email with the existing record.

    Let us know if you have any questions or concerns.

    Warm regards,