How can Import my www.jotform.com form to my locally licensed jotform server?

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    psb123
    Asked on August 21, 2014 at 03:43 PM

    We purchased a Jotform download 2 weeks ago and installed it on a server that meets all Jotform requirements.  Jotform is running and we can create forms with it.

    However we attempted to use the newly installed server's "New Form -> Import Form -> From a Webpage" to get the existing www.jotform.com form and were unsuccessful ("No form found on the page. Please check the source code you provided".)

    Which web page should we point to for importing our forms?  or is there a procedure we should follow?

    Thanks

    -Scott

      

  • Profile Image
    EltonCris
    Answered on August 21, 2014 at 04:49 PM

    Hi Scott,

    Thank you for using Jotform!

    Since this is about a Jotform App related question (Jotform License Version), only our developers can help you with this. You can get in contact with them on this email support@interlogy.com.

    I have also raised your question here to our higher ups. They will be in touch with you once they're available.

    Regards!

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    steve
    Answered on August 21, 2014 at 10:34 PM

    Hello Scott-

    Per Elton's comment, let's make this the primary thread for addressing this issue. If need-be, our developers may utilize the support email.

    As for importing forms from external sources, that is the correct URL to use: http://www.jotformpro.com/form/42166495677973. It's possible it only works when it's the same system. I haven't set up a separate JotForm server before. Have you tried:

    - importing/cloning a form from your system to your system

    - importing/cloning a form from your system, to ours- www.jotform.com

    Thanks!

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    aytekin
    Answered on August 22, 2014 at 04:47 AM

    Scott, I will email you the sql file that can be loaded to copy your psb123 account to your own installation.