What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Prooblem with My "Best Services"

    Asked by JESUS ARANA  on August 22, 2014 at 11:23 AM

    Last night I bought a membership as follows:

    ID de Orden : INT140822-7712-94485
    Pagado en su totalidad : 22/08/2014

    However, I CAN NOT LOGIN TO MY ACCOUNT. Please send my USER KEY and TRAIL to enter.

    Thank you

     

    JESUS ARANA

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  • Profile Image
    JotForm Support

    Answered by david on August 22, 2014 at 12:33 PM

    Hi,

    The username I show associated with your email address is:

    dopaje

    It appears your subscription was improperly applied to a guest account and we will need to manually apply it to your registered account.  If this is the correct account and you are able to recover it, let us know and we will apply your subscription to it.

    Thank you for using JotForm!