What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form submissions aren't being received

    Asked by iamkristinbrown on August 22, 2014 at 02:27 PM

    Hello! I have had a few recent clients tell me they have submitted a form but I haven't received any email notifications and see no evidence of it on the submissions page inside Jotform. Is there anything you know of that might be causing this? Thank you!

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    JotForm Support

    Answered by Welvin on August 22, 2014 at 04:09 PM


    You have forgotten to add/select a sender email to your form notification settings. I've fixed it for you, here's your settings:

    The correct should be like this:

    I checked your form submissions page and there were submissions which are incomplete. Meaning, the form has been submitted, but NO payment has been made. You can check that by following this guide: https://www.jotform.com/help/135-How-to-View-Incomplete-Payments. I see two for this month. Please kindly check and let us know if none of those have contacted you about the submission.

    By default, no emails will be delivered if the submission was incomplete. You can setup incomplete payment email by following this guide: https://www.jotform.com/help/273-How-to-setup-Incomplete-Payment-Notification-E-mail

    Lastly, you can check your email logs to your account history page. Please refer to this guide: https://www.jotform.com/help/293-How-to-view-all-your-form-Email-History.

    Thank you!