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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Not getting email notifications.

    Asked by aspirebar on August 23, 2014 at 11:04 AM

    I set up 3 forms on our coming soon page. I get one of them, but not the other two.

    I get the form from the button "I want some", but for the buttons "we want you", and "?'s", I do not. I can not figure this out and it needs to be fixed asap.

    I am not black listed...

    It is not in my spam box...

    It is not my email host, as the email address in question received emails from everywhere but JotForm...

    the url is www.aspirebar.com


    Page URL:

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    JotForm Support

    Answered by BDAVID on August 23, 2014 at 07:38 PM

    I made sure your email address is not in our bounce list, our record shows good delivery of notifications:

    I just sent a test submission from your form "we want you", let us know if you receive it.

    In addition to this, try white-listing our domain names (We use Amazon SES method for "noreply@jotform.com" sender.)

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com

  • Profile Image

    Answered by aspirebar on August 24, 2014 at 10:25 AM

    Nope. still doesn't work.

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    JotForm Support

    Answered by BDAVID on August 24, 2014 at 12:32 PM

    So white-listing domain names did not work? That is quite odd, your email address "djefferson@aspirebar.com" is not in our bounce list, and checking at the mail logs, it shows successful delivery.  Would you create a second email notification, and try a different email address just for testing purposes? 

    Also, I would recommend you another solution, you could use Mandrill SMTP to send emails. You have to create a 3rd party account at Mandrill and get the provided SMTP details. What's good here is that you can managed and see the statistics of the delivery of the email messages. Please check this guide to learn how to set it up: How to use Mandrill to Send Emails From Your Own Email Address.


  • Profile Image

    Answered by aspirebar on August 24, 2014 at 12:34 PM

    I did. Our button "I want some" goes to iwantsome@aspirebar.com...that one works fine. It is also weird because I cloned that form to make the other two.

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    JotForm Support

    Answered by BDAVID on August 24, 2014 at 02:49 PM

    Yes, please give a try using MANDRILL SMTP workaround and let us know what happens.

  • Profile Image

    Answered by aspirebar on August 24, 2014 at 07:15 PM

    what is that exactly?

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    JotForm Support

    Answered by jonathan on August 24, 2014 at 08:21 PM


    My colleague had provided the user guide on Mandrill previously.

    Click on this link please


    Inform us if you need further assistance.


  • Profile Image

    Answered by aspirebar on August 25, 2014 at 01:10 PM

    Nope. is there a way you can check to see if there is a problem on your end? Kind of need this done asap for my client. i have used jot form for years, and never had a problem. It is wasting too much time.

  • Profile Image
    JotForm Support

    Answered by Welvin on August 25, 2014 at 02:01 PM

    Our sincere apologies! We have made sure that everything works to our end. May we know if you're using a Mail Client with POP configuration? Can you possibly check for the emails by logging into the domain webmail access instead? Check both inbox and spam folder when you're in web hosting login. I think your hosting provider is iPage.com

    We don't find any issues to our end. Our email logs show that form submissions were delivered to your email address. You can check for these logs by following this guide:http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History.

    Whitelisting, as previously mentioned should help you resolved or preventthis issue. You can find all the list of our IP Address and Domains here:http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.

    If our default sender emails such as noreply@jotform.com and noreply@formresponse.com didn't work for you. You can add your own custom sender email through the following methods:

    1. SMTP:http://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form. Get an SMTP details from your hosting provider and configure it to your account and use it to your current forms.

    2. Mandrill's SMTP:http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address. Originally suggestion by my colleague. This should help.

    When using SMTP, you're changing default outgoing mail servers from Jotform to your own hosting and/or Mandrill's servers.

    Thank you!