Request reset of submission counts after some Test Submission

  • Profile Image
    Ivankofi
    Asked on August 23, 2014 at 01:35 PM

    Hi,

     

    We have setup JoForm and did about 4 tests. In one of your forum reply, you offered to reset the submission counter. Could we avail ourselves with that extended service please. We do understand that it can only be done once.

    Would we be notified in anyway if we are getting close to our monthly limit? If not, can we set such notification.

    Thanks for a great application.

  • Profile Image
    jonathan
    Answered on August 23, 2014 at 07:28 PM

    Hi,

    I have reset your submission count form 4 to 0. 

    Yes, we only allow reset request for one time only, as this is more than enough already to help the user/account.

    Would we be notified in anyway if we are getting close to our monthly limit?

    You will actually get notification. It is via your email account and also when you are logged in to your account you will be able to see the indicator sign about your submission count status.

    You can also see your Monthly usage in the usage page http://www.jotform.com/myaccount/usage

     

    Please inform us if you need further clarification.

    Thanks.