What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Request reset of submission counts after some Test Submission

    Asked by Ivankofi on August 23, 2014 at 01:35 PM

    Hi,

     

    We have setup JoForm and did about 4 tests. In one of your forum reply, you offered to reset the submission counter. Could we avail ourselves with that extended service please. We do understand that it can only be done once.

    Would we be notified in anyway if we are getting close to our monthly limit? If not, can we set such notification.

    Thanks for a great application.

    Page URL:
    http://ae-platform.org/

    monthly limit counter thanks submission counter
  • Profile Image
    JotForm Support

    Answered by jonathan on August 23, 2014 at 07:28 PM

    Hi,

    I have reset your submission count form 4 to 0. 

    Yes, we only allow reset request for one time only, as this is more than enough already to help the user/account.

    Would we be notified in anyway if we are getting close to our monthly limit?

    You will actually get notification. It is via your email account and also when you are logged in to your account you will be able to see the indicator sign about your submission count status.

    You can also see your Monthly usage in the usage page http://www.jotform.com/myaccount/usage

     

    Please inform us if you need further clarification.

    Thanks.