What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    how do i cancel payments for a subscription customer what want to cancel

    Asked by deans5622 on August 23, 2014 at 02:12 PM

    if a paid customer that has a subscription and wants to cancel there subscription how do cancel payments if it is unlimited payments

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    JotForm Support

    Answered by jonathan on August 23, 2014 at 08:04 PM


    You can cancel the pending payments in the Paypal account.

    Check this paypal support guide https://www.paypal.com/us/webapps/helpcenter/helphub/article/?articleID=FAQ2327

    If I understand your question correctly I think this is what you were looking for.


    Inform us if you have further question.