What is Error: 33 email required in payment

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    communityhealthcommitment
    Asked on August 23, 2014 at 04:09 PM

    When I test my Authorize.net integration with the sand box credentials it tests just fine. When I imput my my real credentials it gives me a popup that says "Error: Email is required" . So what email is it talking about? There is no way to tell what the error is referring to. 

     

    I even deleted the form of payment and then reinstalled it again. Still works great in sand box but will not authenticate with the live authorize.net credentials. I even created new keys just for this test.

     

    If I could figure out what email that the jotform is error is refering to I could fix it.

     

    Thanks for your help,

    Sandy

  • Profile Image
    Welvin
    Answered on August 23, 2014 at 08:44 PM

    Hi Sandy,

    That was related to your Authorize.net account settings. The email field was required to your account. You can uncheck that if you want, please follow these steps:

    a. Login to your Authorize.net Merchant account

    b. Go to your Settings -> Payment Form -> Form Fields

    c. Uncheck the required box for the E-mail Address.

     

    Hope that helps. Let us know if that error still popups after unchecking this setting.

    Thank you!

  • Profile Image
    Welvin
    Answered on August 23, 2014 at 08:47 PM

    By the way, you can also just select an Email field to your form to pass it to your authorize.net integration. I did it to your form:

    Settings > Properties > Email Field:

    Thank you!

  • Profile Image
    communityhealthcommitment
    Answered on August 24, 2014 at 06:02 PM

    Hey I tried removing the email from the form settings in the Authorize account and they are still off.

    I even tried to remove it from the jotform altogether and still get the same error so I put it back on but left it out of the Authorize settings. Still get the same error.

    Maybe I will call Authorize tomorrow.

    Thanks for your help,

    Sandy